Cancellation & Refund Policy
Published by Yugen Infra. All rights reserved for https://goahousings.com/
This Policy outlines the terms under which users may cancel their registration and seek a refund for booking or registration amounts paid for residential projects. Compliant with RERA 2016, Consumer Protection (E-Commerce) Rules 2020, and applicable Indian laws.
Registration Open
Unit Confirmation by Email
Fully Refundable
For unsuccessful applicants
₹ 21,000
Registration Amount
Scope of Application
This Policy applies to all customers who have registered for any real estate project, plot, or property through our platform by making a payment of ₹21,000 or any other amount specifically mentioned for the concerned project.
Cancellation Terms
- Submit written request via email or user dashboard
- Must include project name, registration date, payment reference
- Cancellations prior to agreement execution are valid for refund
- Post agreement cancellations governed by developer terms and RERA rules
Refund Eligibility
- Voluntary cancellation before binding documentation
- Unavailability of selected plot/unit after payment
- Project cancellation due to regulatory issues
- Developer related issues causing project halt
- Additional developer charges refunded directly by developer
Refund Processing Timeline
- Standard processing within 15 business days
- Extended cases up to 45 business days
- Depends on verification and developer response
- Refund issued to original payment method
- Email/SMS confirmation sent
Non-Refundable Scenarios
- Cancellation after legal documentation execution
- Customer default or misrepresentation
- Violation of platform terms
- Misuse of promotional schemes
- Contrary to developer agreement
Refund Method
- Refunds issued to original payment method
- Alternative methods by mutual agreement
- Email/SMS confirmation sent
Dispute Resolution
- Resolved as per Terms & Conditions
- Governed by laws of India
- Jurisdiction: Courts in Delhi
Important Information
- Cancellation Request Must Include: Project name, registration date, payment reference
- Developer Payments: Refunded directly by developer as per policy
- Compliance: As per RERA Act 2016 & applicable laws
Refund Request Process
Submit Request
Contact your property agent or submit a refund request through our online portal with your booking reference number.
Documentation Review
Our team will review your request and supporting documents. We may contact you for additional information if needed.
Approval & Processing
Once approved, your refund will be processed back to the original payment method within 5–7 business days.
Confirmation
You’ll receive an email confirmation with the refund details and expected arrival date in your account.